Service | Alton

Service support

At Alton, customer service pays special attention to relationships with people who are an essential part of everything we do. As a partner, we support our customers with tailor-made solutions and solution packages to ensure a consistently high level of cost-effective production. Our experienced team is built on the basis of the best engineers in the industry. This guarantees a professional and individual approach to the problem.

As part of the service, we offer:

Repair and maintenance of fiber lasers

To meet the expectations of our customers, we provide a full range of maintenance services for laser cutting machines from European and Chinese manufacturers. Our team of qualified specialists is available to help and advise you on the operation, repair and maintenance of your laser cutting machine. We provide fast and professional service to ensure safe and long-term work of your machine.

Repair and inspection of CO2 laser cutting machines

Manufacturers such as:

Training and technical consulting

We offer a full range of training for operators, supervision and maintenance services.
We conduct trainings at the client’s premises. After completing the training we issue certificates confirming participation. The training is divided into two parts:
• theoretical, where we present the basic concepts in the field of cutting technology and the operation of cutting machine
• practical (workshop), where the participants of the training independently carry out cutting and operating the machine under the supervision of instructor.
We encourage you to contact us especially customers who have technical, quality or hardware problems during laser cutting. Our many years of experience will certainly help in determining and suggest possible solutions.

Machine relocation

We provide comprehensive services related to the relocation and transfer of machines within one facility as well as on a larger scale. They consist in disassembling the machine, moving it, assembling and starting it together with verification in terms of proper technical efficiency. Thanks to specialist knowledge, experience and appropriate coordination of work, we operate effectively, reliably and safely in accordance with applicable standards. The entire process is carried out using appropriate equipment operated by qualified employees.

Regeneration of laser heads

In addition, we also specialize in the regeneration of laser heads. This is a service that allows you to renew a damaged head without having to replace the entire device. Thanks to this, you can save time and money.

Certified professionals

We provide professional advice, quick repair or maintenance of the laser cutting machine. It allows our customers to work continuously without downtime. Use our service and see the benefits of professional support for your machine.

See our certificates

Order a service